Returns & Exchanges
At Semilac, we want you to be completely satisfied with your professional manicure products. If you change your mind, you can return any unused and unopened items in their original packaging within 30 days of delivery.
Initiate Your Return
Log into your account and complete the online return form, or contact our customer support team with your order number to request a return authorization.
Prepare Your Package
Carefully pack the unused items in their original boxes, ensuring that gels, lacquers, and liquids are securely sealed to prevent leakage during transit.
Ship the Items
Affix the provided return label to your parcel and drop it off at your nearest authorized courier point; please retain your tracking receipt for confirmation.
Receive Your Refund
Once our quality control team inspects the returned products, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing